Since OES Stores is offering irrevocable goods, we do not issue refunds once the order is accomplished and the product is sent. Contact Us Live chatEmail: oesstore0417@gmail.comFacebook: https://www.facebook.com/OESStore/?modal=admin_todo_tour Please give it 12-24 hours for our Support Team to get back to you on the problem. Requests for a refund are accepted at oesstore0417@gmail.com within the period of 2 weeks after the order is placed. You should accompany this request with detailed and grounded reasons why you apply for a refund. Please make sure your request does not contradict our Terms and Conditions. A refund is issued to you upon receipt of a Waiver of Copyright signed by you.

If you have OES Stores Member, you can enjoy: -Exclusive offers and perks -Easy order tracking and product registration -World-class customer support

Can I do the refund? Yes. If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.

Warranty Period The duration of the warranty is varying for different product. (Basically will cover with 1 Year WARRANTY DUE TO MANUFACTURING DEFECT) Exclusions The warranty does not cover in this event of: • Normal wear issues.• Carton box damaged.(Carton box meant to protect the product)• User own collision damage issues.• Improper assembly instructions issues.• Modifications of the original parts or installation of incompatible parts.• Damage or loss from shipping, transportation. Customers are required to produce the following for warranties: • Proof of Purchase(Receipt)• The Item for warranty.• Picture of the damage parts. Return Policy We will examine the condition of each product before shipping out to make sure it is in good condition. However, if there is problems with the items you received, we do accept return following on our policy written below.• Items must be return in the original condition including taps, tag, or packages. Any of these missing, the return request will not be entertained.• Customers need to submit the request within 5 days from the date of receiving, any request later than 5 days will not be entertained.• Items must be sent out from customers side within 3 days upon successful request, postage of return and replacement will be borne by customers.• Items will be replace with the same design and colour only, for pre-order item please be patience of waiting for another 5-7 working days of the new same model.• Customers who did not inform us and post the item back directly will not be entertained.

We will deliver your parcel as quickly as possible. We are usually deliver within a day. Your expected delivery time will depend on: The size of the order The quantity of the order How long it usually takes the payment completed After your order and payment is completed, you can actually track your parcel online. Actual delivery time may vary, depending on external factors.

You can go to Lecture, the download link will be appearing on < the click direction

Yes, every seller can request any product which is not listed on the website. However, we will require the product detail and will not guarantee the product can be found or under the seller’s budget

As a consignee, you may contact OES Stores for lost or damaged parcels. OES Stores will work closely with you to resolve and investigate the incident. It is important to note that only the shipper may file a refund. In the case of damage, keep all of the packaging materials as they may need to be examined as part of the investigation and refund process. Kindly report damaged parcels as soon as possible. Feel free to reach out to us via email at oesstore0417@gmail.com or call us at (+60) 11-60862704 if you need further assistance.

YES! For OES Stores: You can make a purchase as a member without any registration fee. If you do this, it's important that you have a valid email address as you will be asked to enter it during the purchase process. We use this to send you details about your purchase: such as your order confirmation (which contains your order number and if applicable, tracking number) and updates on the progress of your order, such as a dispatch notification.

OES Stores is a company that provide wholesale product and guidance for every seller.

Shipping International Orders We do not ship international orders at this time. We have experienced too many customs and shipping complications to make this worthwhile for the customer.

You may contact to us (+60) 11-60862704 and provide us the order details. Return and exchange fee will depend on the situation.

You can go to Pick Up Address to change the pickup address.

First of all we are apologies for the parcel and payment that completed will not be able to change.

You can go to Manage Address to change the drop off address.

No, because all the membership registration is FREE!

You may select the payment method after every confirmation in cart. In case any other issue caused the payment problem, please contact to us

Yes, everyone is welcome to ask via email or contact us.

OES Stores are trying it best to provide a lowest cost for every seller and remain competitive in the business landscape. In addition, we are also sending our best experience to guide seller in order to improve their business model.

You can go to Return and Refund Policy, and contact us for further assistance.